Return & Refund Policy

1 Standard 7-Day Return Policy

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition that you received it.
• Your item must be in the original packaging, including all accessories, manuals, and protective materials.
• Your item needs to have the receipt or proof of purchase.

2 The Refund Process

Once we receive your item, we will inspect it and notify you that we have received your returned equipment. We will immediately notify you on the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your original method of payment (e.g., your Paystack transaction or bank transfer).
• You will receive the credit within 3-5 business days, depending on your card issuer's policies.
• We reserve the right to deduct a restocking fee if the item is returned without original packaging or missing accessories.

3 Exchanges & Defective Items

We only replace items if they are defective or damaged out-of-the-box (factory defects). If you need to exchange an item for the exact same model due to a defect, please contact our support team within 48 hours of delivery.

Note: Our 1-Year Warranty does not cover physical damage caused by the user, accidental drops, or electrical damage resulting from power surges.

4 Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a factory defect or an error on our part (e.g., wrong item shipped). Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.